Effective Date: April 30, 2025
These Terms & Conditions (“Terms”) govern your use of the Drop Health website (drophealth.us), services, and communications (collectively, the “Services”) provided by Drop Health, LLC (“Drop Health,” “we,” “our,” or “us”). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use the Services.
Drop Health is an independent patient advocacy and health navigation service. We do not provide medical care or make clinical diagnoses. Our services include support with care coordination, insurance navigation, medication access, and health system literacy. All clinical decisions should be made by your licensed healthcare provider.
To use Drop Health Services, you must:
The information provided by Drop Health is for general education and advocacy support. We do not practice medicine, provide clinical diagnosis, or replace licensed healthcare providers. All medical concerns should be addressed by a qualified healthcare professional.
By using our Services, you agree to:
Drop Health values your privacy. Please review our Privacy Policy and HIPAA Notice for information about how we collect, use, and protect your personal information.
We take commercially reasonable steps to secure user data but cannot guarantee absolute security. Use of electronic communications (e.g., email, web forms) carries inherent risk.
By using Drop Health Services, you agree to receive communications from us via email, phone, or SMS as needed to deliver our services. You may opt out of certain non-essential messages, but service-related communications are required.
Our Services may reference or link to third-party sites, tools, or providers. Drop Health is not responsible for the content, services, or privacy practices of third-party entities. Inclusion does not imply endorsement.
We may change, suspend, or discontinue parts of our Services at any time without notice. We are not liable for service interruptions, delays, or loss of data.
We reserve the right to suspend or terminate your access to Drop Health if you:
You may terminate your use of Drop Health Services at any time by notifying us.
The Services are provided “as is” without warranties of any kind. We do not guarantee that the Services will be error-free, uninterrupted, or suitable for every user.
To the fullest extent allowed by law, Drop Health shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.
Our total liability for any claim related to the Services shall not exceed the amount paid (if any) for the Services in the preceding 12 months.
You agree to defend, indemnify, and hold harmless Drop Health and its affiliates from any claims, liabilities, or expenses arising out of your use of the Services or violation of these Terms.
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved through binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association.
We may update these Terms from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Services after changes means you accept the new Terms.
If you have any questions about these Terms or the Services, contact us at: